Privacy Policy

Last Updated: March 8, 2026

At CanaPay, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://canapay.ca/ or use our global payment and currency exchange services.

1. Introduction

CanaPay (hereinafter “we”, “us”, or “our”) operates as a Money Services Business (MSB) registered in Canada (License No. M24514203). We are bound by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable financial regulations. By using our services, you consent to the practices described in this policy.

2. Information We Collect

To provide secure financial infrastructure and comply with Anti-Money Laundering (AML) laws, we collect several types of information:

  • Identity Information: Full name, date of birth, gender, and government-issued identification (e.g., Passport, Driver’s License) for KYC (Know Your Customer) verification.
  • Contact Information: Residential address, business address, email address, and telephone number.
  • Financial Information: Bank account numbers, SWIFT/IBAN details, source of funds, and transaction history.
  • Business Information: For corporate accounts, we collect business registration documents, director/UBO (Ultimate Beneficial Owner) details, and industry type.
  • Technical Data: IP address, browser type, device information, and cookies to enhance website security and user experience.

3. How We Use Your Information

We use your data strictly for the following purposes:

  • Service Delivery: To set up your account, process multi-currency payments, and execute currency exchanges.
  • Identity Verification: To verify your identity as required by Step 3 of our onboarding process and to prevent identity theft.
  • Regulatory Compliance: To comply with FINTRAC reporting requirements and AML/ATF (Anti-Terrorist Financing) regulations.
  • Communication: To send transaction confirmations, security alerts, and customer support responses.
  • Risk Management: To detect and prevent fraud, unauthorized transactions, or other illegal activities.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your data only with:

  • Banking Partners & Networks: Financial institutions and payment processors (e.g., SWIFT) necessary to complete your cross-border transfers.
  • Regulatory Authorities: Law enforcement or government agencies (such as FINTRAC) when required by law or to protect our legal rights.
  • Verification Services: Third-party providers used to verify the authenticity of identity documents.
  • Professional Advisors: Auditors or legal counsel to ensure our business remains compliant.

5. Data Security

CanaPay employs enterprise-grade encryption (SSL/TLS) and secure server infrastructure to protect your sensitive financial data. Access to your personal information is restricted to authorized employees who need the data to perform their duties.

Note: While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

As a regulated MSB, we are required by law to retain certain records (including identity and transaction data) for a minimum of five (5) years after the account is closed or the transaction is completed.

7. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Withdraw your consent for data processing (subject to legal or contractual restrictions and notice).
  • File a complaint regarding our data handling practices.

8. Cookies

Our website uses cookies to remember your preferences and analyze traffic. You can choose to disable cookies through your browser settings, though some features of our platform may not function correctly.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Compliance Officer:

  • Entity: CanaPay
  • Address: #731D, 2967 Dundas Street West, Toronto, Ontario, Canada
  • Email: info@cana-pay.com
  • Tel/WhatsApp: +1 416 917 4097